Look classes up by month scheduled:
Please note unless denoted, all classes listed at CHFA will take place at 1981 Blake Street, Denver.
Additionally, some of the scheduled trainings will be offered at other sites throughout the state, including the Western Slope CHFA office at 348 Main Street, #101, Grand Junction.
If you have a topic you would like to request, please call REACH Coordinator, Karen Black at 303.297.7394.
December
Communication Skills for Maintenance Professionals
partial-day class
Wednesday, December 3
registration: 8:45am
class: 9:00am – 12:00pm
CHFA
1981 Blake Street
Denver
presented by
Carol Levey, National Trainer
who should come?
Maintenance staff from all property types
It’s not only what we say, but how we say it. This class is a fun way to increase your awareness level of the importance of how we communicate. Learn from a nationally recognized trainer that it’s not only what we say, but how we say it. Communication is vital in today’s market and your maintenance staff is out there on the front lines with tenants. We will discuss the importance of body language and how our message comes across. How do we manage to communicate in a positive way even when what we have to say is negative, and how do we manage not to say “that’s our policy” (which is often like a slap in the face), while still following the company policy? Be ready to laugh and learn!
Successful Integration of Tax Credits and Section 8
full-day class
Friday, December 12
registration: 8:45am
class: 9:00am – 4:30pm
Boulder Housing Partners
4800 North Broadway
Boulder
720.564.4610
presented by
Heather Staggs, CHFA Section 8 Manager
who should come?
Owners, managers, and office staff of properties with combined project-based Section 8 and Tax Credit programs
In recent years many project-based Section 8 properties have applied for, and have received Tax Credits. This has created a much needed source of funding for rehabilitation of an aging Section 8 portfolio; however, the regulatory aspects of each of the programs are not always in agreement, creating confusion among owners and managers. This comprehensive workshop will identify and deal with these differences. Topics will include the basic differences when calculating tenant income and assets, and student rule conflicts between the two programs. Participants will benefit from exercises in calculating income and rent in various scenarios. Differences in tenant file documentation and records will also be discussed.
Section 8 Contract Renewal and Annual Funding Requirements
partial-day class
Tuesday, December 16
registration: 8:45am
class: 9:00am – 11:00am
CHFA
1981 Blake Street
Denver
presented by
Lisa Sterns, CHFA Section 8 Compliance Officer
who should come?
Project-based Section 8 staff responsible for funding renewals
Every year project-based Section 8 properties must submit for their Section 8 funding and it can be a confusing and frustrating experience. What is an OCAF and how does it affect your contract rent? The HUD Section 8 Renewal Guide was revised in 2006. This class will identify changes and the impact of these changes. The various contract renewal options, and the requirements and eligibility for each will be covered, including Rent Comparability Studies (RCS) requirements, and what happens if your current rents are above comparable market rents. Find out when budget-based increases are a viable option, and how and when the “lesser of” test comes into play. Required notice to tenants of a rent increase will also be covered.
January
Don’t Let the Bedbugs Bite
partial-day class
Friday, January 9, 2009
registration: 8:45am
class: 9:00am – 11:30am
CHFA
1981 Blake Street
Denver
presented by
Scott Armbrust, Rid-a-Pest Exterminators
Lindsay Jasper, Hopkins, Tschetter, Sulzer, Attorneys at Law
who should come?
Owners, managers, office staff, and maintenance staff of all property types
Most people born after World War II never understood what their grandparents meant when they tucked them into bed and said, “Sleep tight and don’t let the bedbugs bite.” However in recent years the incidence of bedbug complaints in developed countries has increased 500 percent according to the National Pest Management Association. Learn why this is happening and what is myth and what is fact. Learn how to identify bedbugs, sources, and why they are such a growing and persistent problem. Practical nonchemical methods of control, as well as chemical treatments will be presented. An attorney will also be present to answer questions regarding owner/management liability issues.
Electricity – Work Smart and Safe
partial-day class
Tuesday, January 13, 2009
registration: 8:45am
class: 9:00am – 12:00am
CHFA
348 Main Street
Grand Junction
presented by
Kent Laes, Grand Junction Housing Authority
who should come?
Maintenance staff either currently working with electrical applications or those wanting to learn basic wiring and safety procedures
This hands-on workshop is designed to provide training in the basics of electricity, i.e. sources, properties, and the potential dangers. Identify the most common causes of injuries and learn how to apply the safety standards that should always be observed. Topics will also include amperage, voltage, conductors, transformers, breakers, circuit breakers, and switches. You will have an opportunity to practice various hands-on tasks such as wiring a variety of switches, and learning how to properly wire a GFCI. Learn how to calculate a basic lighting load and determine how many lights can safely be put on a 15 or 20 amp breaker. This class will provide an opportunity to learn from an experienced maintenance professional and expand your skills.
An Overview of the 2008 Housing and Economic Recovery Act (HERA)
partial-day class
Wednesday, January 21, 2009
registration: 8:45am
class: 9:00am – noon
CHFA
1981 Blake Street
Denver
presented by
CHFA Leadership Team members
who should come?
Owners and managers of all property types
Come learn about the groundbreaking legislation passed in 2008. This important overview will provide information on HERA’s impact to Low Income Housing Tax Credits, Private Activity Bonds, and Neighborhood Stabilization Funds. Learn about how this bill may affect your developments.
Occupancy and Certification for Section 8 Tenants
full-day class
Thursday, January 22, 2009
registration: 8:45am
class: 9:00am – 3:30pm
Apartment Association of Colorado Springs
2790 N. Academy Blvd. #227
Colorado Springs
719.264.9195
presented by
Cathy Vannerson, Section 8 Compliance Officer, CHFA
who should come?
Section 8 office staff and site managers desiring basic instruction on tenant occupancy and certification
Learn how to maintain your tenant files for the next CHFA management review without that last minute panic. This comprehensive workshop will assist management in the training of new hires and less experienced office staff. We will cover HUD’s basic occupancy requirements and then we will go through the new HUD Form 50059 line by line, explaining the “hows and whys” of each entry. We will discuss the required notices for annual recertifications, dual tenancy, and third party verifications. Participants will have an opportunity to complete 59s for various tenant scenarios such as basic move-ins, pro-rated households, households with childcare and/or students, elderly households with medical expenses, etc. We will also discuss tenant file organization and maintenance.
Sustainable Communities Going Green – 2009 and Beyond
partial-day class
Tuesday, January 27, 2009
registration: 8:45am
class: 9:00am – 12:30pm
CHFA
1981 Blake Street
Denver
presented by
Linda Hilton, Administrator, Residences at Franklin Park
Bill Angell, Project Manager, Sun Power, Inc.
who should come?
Owners, managers, office staff, maintenance staff, and anyone else who is interested in improving the environment and saving money.
Environmental issues are a priority for the new administration and will most certainly impact both our personal and professional lives. What can you and your staff do right now, and how can you implement goals and initiatives for the future? We will discuss the everyday low-cost actions that help save our resources, as well as the “rehab” type of improvements, such as more efficient HVAC equipment, energy efficient appliances, window replacements, etc.
Topics will include energy conservation and the best places to put your limited dollars to decrease costs. Learn how one property is successfully rehabbing their property and motivating both residents and staff to save money and help preserve our resources for future generations.
February
Electricity – Getting Wired Safely
partial-day class
Wednesday, February 11, 2009
registration: 8:45am
class: 9:00am – 12:00pm
Woodbridge Senior Apartments
1508 W. Elizabeth Street
Fort Collins
970.472.1703
presented by
Dan Heguy and Mike Goddard, Denver Housing Authority
who should come?
Staff responsible for installing, inspecting, or repairing electrical equipment of all property types
This workshop will cover the basics of electricity such as sources, properties, and potential dangers. Topics will include amperage, voltage, conductors, transformers, breakers, circuit breakers, and switches. Work stations will provide opportunities to perform various hands-on tasks, such as how to wire a variety of switches (three-way, four-way, single-pole) and how to properly wire a GFCI. Learn how to calculate a basic lighting load and determine how many lights can be put on a 15 or 20 amp breaker. Identify the most common causes of injuries when working with electricity and the safety standards that should always be observed. Take advantage of this opportunity to learn from a master electrician and maintenance supervisor.
The Ins & Outs of Basic Evictions
partial-day class
Wednesday, February 18, 2009
registration: 8:15am
class: 8:30am – 12:00pm
CHFA
1981 Blake Street
Denver
presented by
Victor Sulzer & Lindsay Jasper
Hopkins, Tschetter, Sulzer, P.C.
who should come?
Management staff from all property types
This class covers the causes for eviction, nonpayment of rent, or other good cause. Understand the importance of using the correct legal notices to eliminate any defense against the eviction action. Common mistakes made in filling out and serving the notice which result in defective service and delay in eviction will be identified and discussed. Learn how to deal with technical defenses often used by tenants, including tender, waiver, and partial payments; how to put together a nonmonetary case; and how long it takes to get it into court. The different types of notices will be covered, i.e. notice to comply versus notice to quit, what they indicate to a resident, and when you should serve more than one notice.
Sustainable Communities Going Green – 2009 and Beyond
partial-day class
Wednesday, February 25, 2009
registration: 8:45am
class: 9:00am – 12:30pm
CHFA
348 Main Street
Grand Junction
presented by
Linda Hilton, Administrator, Residences at Franklin Park
Bill Angell, Project Manager, Sun Power, Inc.
who should come?
Owners, managers, office staff, maintenance staff, and anyone else who is interested in improving the environment and saving money.
Environmental issues are a priority for the new administration and will most certainly impact both our personal and professional lives. What can you and your staff do right now, and how can you implement goals and initiatives for the future? We will discuss the everyday low-cost actions that help save our resources, as well as the “rehab” type of improvements, such as more efficient HVAC equipment, energy efficient appliances, window replacements, etc.
Topics will include energy conservation and the best places to put your limited dollars to decrease costs. Learn how one property is successfully rehabbing their property and motivating both residents and staff to save money and help preserve our resources for future generations.
Defining “Service” in Customer Service for Residential Communities
partial-day class
Friday, February 27, 2009
registration: 8:45am
class: 9:00am – 12:30pm
CHFA
1981 Blake Street
Denver
presented by
Trish Elledge, The Elledge Group
who should come?
All staff of all property types that have contact with your customers and potential customers
In our advanced and ever-changing high-tech society, customer expectations have increased significantly, as have their frustration levels when those expectations are not met. In some settings, request/complaint processing has become so “high-tech” that the customer may never actually speak to a live representative, resulting in even higher levels of customer dissatisfaction. The average cost of replacing a resident is seven times greater than the cost of retaining one, making effective personal communication especially important in residential communities. Students will have the opportunity to learn and practice key techniques and communication skills that will help them more effectively manage and resolve the various real-world issues that regularly arise from customers in their communities.
March
iMAX – How’s it working for you?
partial-day class
Wednesday, March 4, 2009
registration: 8:45am
class: 9:00am – 11:30am
CHFA
1981 Blake Street
Denver
presented by
Arlene Gines, Diane Matthews and Yvonne Gonzales, CHFA Occupancy Specialists
who should come?
Section 8 staff responsible for submitting project based Section 8 vouchers
Have you ventured into the world of iMAX yet? HUD scheduled the implementation of TRACS 202C and iMAX to begin December 1, 2008. iMAX implementation must be complete no later than February 28, 2009, and 202C by March 31, 2009. Between December 1 and March 31, TRACS will accept both 202B and 202C files. This transition time is to allow owners and managers time to “work out the kinks”. This workshop is designed as a trouble shooting class to address problems that arise during this transition. If you have submitted your vouchers using this new web-based system and have encountered issues and errors that need to be addressed, bring them to this workshop and CHFA’s occupancy specialists will help you find a solution. Avoid delays in receiving your housing assistance payments caused by submittal errors.
Preventative Maintenance – Make your Property a Sustainable Property
partial-day class
Thursday, March 12, 2009
registration: 12:45pm
class: 1:00pm – 4:00pm
CHFA
1981 Blake Street
Denver
presented by
Eddie Muniz, CHFA Construction Specialist
who should come?
Maintenance staff and management from all property types
Many affordable properties throughout the state are getting older and they’re not aging gracefully. Some of the problems that we see are dry rot, extensive wood-boring insect damage, leaking roofs and gutters, parking lots in bad repair, and of course all those pesky leaky faucets. Sometimes it seems that all we can do it try to put out the latest fire, but letting preventative maintenance slide another year is not the answer. In this class we will address getting committed and getting organized. Learn how to prevent problems and cut down on those after hour calls. We will discuss inspection techniques and how to develop a preventative maintenance plan customized to your property. Well maintained properties attract tenants and retain them. In turn, this creates more funds which can be used to maintain and improve the property. It’s all about maintaining the value of the asset and sustaining affordable housing for generations to come.
What’s with this Younger (or Older) Generation?
partial-day class
Friday, March 20, 2009
registration: 8:45am
class: 9:00am – 12:00pm
CHFA
1981 Blake Street
Denver
presented by
Debbie Herrera, Director of Human Resources, CHFA
who should come?
Everyone, but particularly staff and managers in communities with varied ages
The goal of this class is to promote recognition and an understanding of the intergenerational impact in the workforce. Each generation possess a commonality of experiences that result in members of the same generation sharing attitudes and behaviors that may differ from previous or later generations. We will discuss what events and circumstances shape the identity of each generation and debunk some of the commonly held myths. Learn to recognize that each generation brings its own perspectives and ideals to the job, which can result in occasional conflict as well as substantial benefits. Participants will gain an enhanced awareness of intergenerational issues and how best to approach (and appreciate) these differences.
Enriching Affordable Housing with Resident Programs
partial-day class
Friday, March 27, 2009
registration: 8:45am
class: 9:00am – 12:30pm
CHFA
1981 Blake Street
Denver
presented by
Donna Baiocco, Associate Director of Resident Services, Mercy Housing
Letitia Horras, Associate Director, Hope Communities
who should come?
Owners and management of all property types interested in resident programs
How can property managers and program providers best work together to provide classes and activities to low income families? This workshop will explore the many benefits resident programs can make to your community, including providing valuable enriching programs to your residents and adding financially to your bottom line. Communities with effective programs attract tenants, often have fewer “behavior” related problems, and experience better tenant retention. Representatives from communities who currently provide resident programs will discuss the benefits, and challenges of this service-enriched approach to affordable rental housing. A round table of both program staff and property management will discuss best practices. Learn how to listen to your residents and then create programs that they will find beneficial.
Planned Future Trainings
(dates & locations to be determined)
- Crime-free Multihousing Program
- EIV and Document Fraud
- Save big $$ by Maintaining and Doing your HVAC Repairs
- Successful Integration of Tax Credits and Section 8
- Identifying Illegal Drug Activity and What To Do About It